Privacy

Privacy Policy

Last updated: October 2026

This Privacy Policy describes how Vecto, a product of Capslock Marketplaces Private Limited ("we", "us", or "our"), collects, uses, and protects your information when you use the Vecto mobile application and related services (the "Service").

By using Vecto, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

a. Account information

• Mobile number and OTP verification
• Name
• Whether the number is an owner or a driver added by an owner

b. Fleet information

• Vehicle registration number, model or type, photos, and documents you upload (such as RC, insurance, and permit)
• Odometer readings and odometer photos
• Driver name, phone number, photo, licence number, and licence expiry, if provided
• Which driver is assigned to which vehicle

c. Trip proof and location

• Selfie taken at trip start
• Opening and closing odometer photos, the reading, and the time on the phone and on our servers
• Location when a trip starts, while a trip is active, and when it ends
• Route, distance, and trip status

Live location is shared with the owner of that vehicle while the trip is on, and stops when the trip ends. A trip cannot start if location permission is denied.

d. Expenses

• Bill category, amount, litres for fuel, receipt photo, place, time, and approval status
• Challan details the owner records against a vehicle or driver

e. Payments and device data

• Owner subscription status and UPI payment references (we do not store full card or UPI PIN details)
• Device, OS, app version, and IP address
• App interactions such as features used

If the phone is offline, trip photos, readings, and bills may be stored on the device until they can be sent.

2. How We Use Your Information

We use your information to:

• Show the owner who is driving, where the vehicle is, how far it ran, and what was spent
• Let a driver see only the vehicle assigned to them and submit trip proof and bills
• Calculate kilometres and flag unusual odometer or mileage readings for the owner
• Process owner subscriptions via UPI
• Send the driver invite on WhatsApp and service messages such as OTP
• Provide support, keep the service secure, and improve the product

3. Data Sharing and Disclosure

We do not sell or rent your personal data.

Fleet data is visible inside the account that owns it. An owner sees their vehicles, drivers, trips, locations, and bills. A driver sees their own assigned vehicle, trips, and bills.

We may share limited information with:

• Payment processors for UPI billing of the owner plan
• Messaging providers to deliver OTP and the driver invite
• Analytics tools for aggregated usage insights
• Service providers under confidentiality obligations, only to run the Service

We may disclose data if required by law or to protect our rights, users, or others' safety.

4. Data Security

We use technical and organizational measures to protect personal data from unauthorized access, loss, or misuse. Trip and bill data is encrypted in transit. No system is completely secure, and we advise users to keep their phone locked and their OTP private.

5. Your Rights

As a user, you have the right to:

• Access and update your personal information
• Request deletion of your data (subject to legal and operational needs)
• Withdraw consent to promotional communications

You can request changes or deletion by contacting us at hello@capslockmarketplaces.com

6. Data Deletion Policy

a. Your Right to Delete Data

You have the right to request the deletion of your personal data at any time. We are committed to honoring such requests in accordance with applicable privacy laws.

b. How to Request Data Deletion

To request deletion of your data, you can:

• Email us at hello@capslockmarketplaces.com with the subject line "Data Deletion Request"
• Include your registered mobile number for verification
• Use the in-app account deletion feature (if available)

c. What Data Will Be Deleted

Upon verification of your identity, we will delete:

• Your personal information (name and mobile number)
• Vehicle, driver, and assignment records tied to that account
• Trip photos, odometer photos, location history, and bills
• App usage data
• Payment history (subject to legal retention requirements)

d. Data Retention Exceptions

Some data may be retained for legitimate business purposes, including:

• Transaction records required for tax and accounting purposes (up to 7 years)
• Data necessary to comply with legal obligations
• Anonymized and aggregated data that cannot identify you personally

If a driver moves to another owner, past trips and bills stay with the owner they belonged to.

e. Processing Timeline

We will process your data deletion request within:

• 30 days for standard requests
• Up to 60 days for complex requests involving multiple systems

You will receive confirmation once the deletion is complete.

Important: Deleting your data is irreversible. An owner who deletes the account loses the fleet history. A driver who is removed loses access to that owner's vehicle. To use Vecto again, a new account is required.

7. Children's Privacy

Vecto is not intended for anyone under 18. We do not knowingly collect data from children. If a parent or guardian becomes aware that a minor has provided us with information, please contact us to remove it.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes via the app or SMS. Continued use of the app after changes implies acceptance of the revised policy.

9. Contact Us