Refunds

Refund Policy

Last updated: October 2026

This Refund Policy governs refunds for purchases made on Vecto, a product of Capslock Marketplaces Private Limited ("Company", "we", "our", or "us"). Vecto is a driver and vehicle management app. Only the owner pays. By subscribing or paying on Vecto, you agree to this policy.

1. General refund principle

All payments made towards Vecto owner subscriptions are non-refundable.

By paying, you confirm that you have read the price and any trial terms shown in the app. Accordingly:

• No refunds will be issued for partial usage, non-usage, dissatisfaction, or change of mind.
• Payments processed through UPI AutoPay or any other method offered in the app are final.
• Cancellation stops future billing only. It does not refund the current or previous billing cycle.
• Drivers are not charged, so this policy does not create a refund right for a driver login.

2. Refund exceptions

The Company may, at its sole discretion, process refunds in the following cases:

Conditions:

• The request must be made within seven (7) days of the transaction date.
• A transaction ID, a screenshot of the charge, and a short explanation may be required.
• Only one discretionary refund may be issued per account per calendar year.
• The Company may reject requests that do not meet these criteria or appear fraudulent or abusive.

3. Non-refundable circumstances

• Inactivity or lack of use
• Inability to use the service because of a device, network, or denied location permission
• A plan bought during a promotion, bundle, or introductory price
• Failure to cancel before a free trial ends, if a trial is offered
• Requests sent after the 7-day window

4. Cancellation

Owners may cancel an auto-renewing plan at any time by disabling UPI AutoPay, or from subscription settings in the Vecto app.

After cancellation, access continues until the end of the current billing cycle. No further charges are made, and the unused days are not refunded. When the plan ends, the owner account becomes read-only as described in the Terms of Service.

5. Refund method and timelines

Where a refund is approved:

• It is sent to the original payment method.
• Refunds typically complete within 7 to 10 business days, subject to the bank.
• The Company is not liable for delays caused by the payment gateway, issuing bank, or UPI handler.

6. Third-party platform subscriptions

If a subscription is started on a third-party store (for example Google Play), that store's billing and refund rules apply.

• Refund requests for those transactions must go to that store.
• The Company does not process refunds for purchases billed only by a third-party store.

7. Chargebacks and disputes

Contact support before raising a chargeback with a bank.

• Unfounded or fraudulent chargebacks may result in suspension or termination of access to Vecto.
• The Company may contest a chargeback raised without a valid reason.

8. Governing law and jurisdiction

This policy is governed by the laws of India. Disputes are subject to the exclusive jurisdiction of the courts in Bengaluru, Karnataka, India.

9. Contact information

For billing or refund questions, contact: